A Masterclass in Effective Sales Skills

This 1 Day Sales Skills Course aims to allow delegates to focus on enhancing your current Sales and Customer Service skills and knowledge. The course will link directly in to your workplace and your types of customers. It will give you a solid understanding of the importance of professional customer care in all aspects of your telephone duties, whilst the second part of the day will focus on providing you with the correct tools and techniques to sell to customers and close deals, negotiate and gain a “win win” situation for both parties. The course will enable you to learn new skills to deal with difficult situations.Delivery of the training will be extremely interactive for you, with ample opportunity for you to take part in your own learning experience through practical exercises, group discussions and relevant role play.